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- • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
- • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
- • Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
- • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. - • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
Health & Safety Guidelines
In-Store Returns/Exchanges
We do apologize that at this time, we are unable to offer in store returns/exchanges at locations currently offering Curb Side Pick Up. Once your local store has reopened for business, kindly reach out to our Customer Care Team with your purchase details. Our Team will then be able to best assist you with further return/exchange information.
Online Returns/Exchanges
Our Online Returns Department is accepting returns for all online orders! We do apologize that we are unable to refund/exchange in store purchases within our Online Returns Department. Should a new size/style be desired, a new order must be placed and the original order returned. Should the price of your item have changed since the original order, kindly reach out to our Customer Care Team! For more information regarding how to return your items online, please refer to the link below: Returns & Exchanges.