Customer Care

SoftMoc Mission Statement

At SoftMoc, our mission is to provide exceptional footwear and accessories that combine comfort, style, and quality. Through our retail stores and online platform, SoftMoc.com, we strive to create a seamless and enjoyable shopping experience that puts our customers first.

We are committed to:

• Customer-Centric Values: Understanding and exceeding the unique needs of every customer, offering personalized service and a diverse selection of high-quality brands.
• Quality and Comfort: Ensuring every product we offer meets our high standards for durability, fit, and fashion-forward design.
• Sustainability and Community: Operating responsibly, fostering relationships with our communities, and prioritizing eco-friendly practices wherever possible.
• Innovation and Accessibility: Providing convenient, technology-driven solutions that make shopping with us both effortless and rewarding.
• At SoftMoc, we believe in building lasting relationships with our customers by delivering footwear solutions that enhance their everyday lives. Together, we step forward in comfort, confidence, and style.

Privacy Policy

SoftMoc Inc. ("SoftMoc," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.softmoc.com, or use our services. By accessing our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website or services.

1.1 Personal Information

We may collect the following personal information when you interact with us:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and other details provided when you create an account.
• Payment Information: We do not collect or store Credit card details or other payment information for purchases.
• Order Information: Details about the products you purchase, shipping details, and order history.
• Communication Information: Information you provide when contacting customer service or subscribing to newsletters.

1.2 Automatically Collected Information

We collect certain information automatically when you visit our website, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Information: Pages visited, time spent on the site, and clickstream data.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze website usage. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including shipping and returns.
• Provide customer support and respond to your inquiries.
• Send promotional emails or newsletters (with your consent).
• Improve our website, products, and services.
• Analyze website usage and trends to enhance user experience.
• Prevent fraud and ensure the security of our website.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that assist with payment processing, shipping, website hosting, or marketing (e.g., email service providers).
• Legal Authorities: When required by law, such as in response to a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Choices

You have the following rights regarding your personal information:

• Access and Update: You can access and update your account information by logging into your account.
• Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in our emails.
• Cookies: You can disable cookies through your browser settings, though this may affect website functionality.
• Do Not Track: Our website does not currently respond to "Do Not Track" signals.

5. Data Security

We implement reasonable security measures, such as encryption and secure payment processing, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Canada and the United States, where our servers or service providers are located. These countries may have different data protection laws.

8. Children's Privacy

Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with a revised "Effective Date." Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

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