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- • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
- • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
- • Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
- • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. - • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
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Absolute Canada
adidas
Anuschka
Baffin
Bench
Birkenstock
Blondo Canada
Blowfish Malibu
Blundstone
Bogs
Bostonian
Bueno Handbags
Chaco
Champion
Champs
Clarks
Co-Lab
Columbia
Converse
Cougar
Crocs
Dr Martens
Duray
FitFlop
Fraas
Gredico- NHL
Havaianas
Heelys
Hey Dude
Hot Sox
Hunter
Hurley
Hush Puppies
Ipanema
JanSport
Johnston & Murphy
Josef Seibel
JoyBees
K Bell
Kamik
Keds
Keen
Kodiak
Lacoste
Lucky Brand
Macseis
MATT & NAT
Mephisto
Merrell
Moneysworth & Best
OOFOS
Pistil
Polo Ralph Lauren
Puma
Redback
Reebok
Reef
Romika
Roots
Royal Canadian
Skechers
Skechers Work
SoftMoc
SoftMoc Gift Card
SoftMoc Shoe Care
Sorel
Sperry
Steve Madden
Superga
Terra
Teva
Timberland
TOMS
UGG
Vans
Vionic