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This coupon is exclusive to active SoftMoc Rewards members only. Would you like to become active by joining our newsletter to receive SoftMoc offers & promotions?
- • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
- • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
- • Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
- • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. - • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
Returns & Free Size Exchanges
Step 1/3
Please enter your Order Number & Billing Last Name.
Are you sure you want to RETURN this item?
Item ID:
Size:
Total:
Qty: 1
You can return your item at your local store or continue with the return via courier:
Request Complete!
A Return ID Number will be emailed to you by our Customer Care department. You will be issued a full refund once your existing parcel is received.
Step 1/3
Please enter your Order Number & Billing Last Name.
*Not available in NT, NU, YK
Select a new size
Item ID:
Size:
Total:
Qty: 1
New Size:
Request Complete!
You will receive a Free Return Shipping Label in your email. Please affix the label to the shipping box and begin the return via courier. We will ship your updated item once the original order has been received.
FAQs
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Any online order may be returned within 75 days from the date of purchase to a SoftMoc retail location or via mail to our return center. You may also complete an exchange or receive a store credit within 90 days from the date of purchase.
Return Eligibility - The item must be unworn, in the original shoebox (if returning via mail - it must also be enclosed in a protective shipping box) and include a copy of your original invoice. -
SoftMoc C/O Online Department
505 Finley Ave
Ajax, ON
L1S 2E2 -
Any In-store Pick-Up order can be returned to any one of our retail locations (except for our Outlet Stores) within 75 days from the date the order is placed. You may also complete an exchange or receive a store credit within 90 days from the date of purchase.
Return Eligibility - The item must be unworn, in the original shoebox and include a copy of your original invoice. -
Any online order placed on SoftMoc.com which qualifies for Free Shipping will also qualify for Free Returns. Qualifying orders will receive a prepaid return postage label.
Shipping costs are non-refundable. -
Refunds will be applied to the payment method on which you made the online purchase. Refunds are processed to include the amount you paid for the item(s) along with any sales tax that was charged at the time of purchase. Please allow an estimated 3-10 business days for these changes to appear on your card statement.
Notes:
• Due to courier hours of operations, all weekends and holidays are not included in estimated shipping times.
• If a Frequent Buyer credit was used on the initial order, the credit will not return to your account until the original order has been refunded. Should you wish to re-use this credit, please wait until your original item is returned to place your new order. -
SoftMoc offers a 1 Year Reasonable Wear Guarantee on all products we carry. Our Guarantee refers to manufacturing defects in workmanship and materials and does not include general wear and tear, unintentional damage or the natural breakdown of colors and materials over extended time and use.
If you are concerned you are experiencing a manufacturing defect, SoftMoc welcomes you to bring your product, along with valid proof of purchase to your nearest SoftMoc Retail location for inspection from our highly trained staff members.
If SoftMoc confirms a defect within the original refund period, we will gladly provide a full refund or a product replacement. If SoftMoc confirms a defect outside of the initial refund period but within the one year warranty, we will provide store credit in the form of a gift card or a product replacement pending available inventory.
Should you require any further information or assistance, please contact our customer care team.