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- • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
- • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
- • Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
- • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. - • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
SoftMoc Stone Road Mall
Curbside Notice: We are offering Store Front Pickup at a designated area within the mall, at this location Monday to Friday from 1 PM to 4 PM. Please call the store at (519)822-9062 to make an appointment ahead of time, so we can get your pickup ready. At your assigned appointment time, our staff will verify your ID and pickup confirmation email on your phone at the designated area. For your peace of mind, the whole transaction will be conducted contactless while maintaining proper physical distancing rules. We are currently not accepting any refunds/exchanges at this location in accordance with local health guidelines.
Stone Road Mall
435 Stone Road West, Unit N9
Guelph, ON
N1G 2X6, Canada
(519) 822-9062
Regular Store Hours
(hours may vary during holidays and special events)
Store Description:
SoftMoc has proudly served the Guelph market for more than 25 years, providing one of the best family footwear destinations around. We are excited to continue this tradition in our new Flagship Stone Road Guelph location
Job Opportunities:
Looking for the perfect job? Hoping to start an exciting career path with plenty of reward and growth? Either way, SoftMoc has the right position to fit you. Apply online. Email your resume, to careers@softmoc.com today.