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- • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
- • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
- • Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
- • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. - • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
SoftMoc Promenades Gatineau
Curbside Notice: We are offering Curbside Pickup at Entrance 1 (La Belle et La Boeuf) Monday to Friday from 1PM to 4PM. Please call the store at (819)525-7463 upon arrival, to provide the make/model/colour and license plate of your vehicle along with your Order ID. Our staff will verify your ID through your vehicle window and safely place your purchase in your opened trunk. For your peace of mind, the whole transaction will be conducted contactless while maintaining proper physical distancing rules. We are currently not accepting any refunds/exchanges at this location in accordance with local health guidelines.
Promenades Gatineau
1100 Maloney Blvd West, Unit#20
Gatineau, QC
J8T 6G3, Canada
(819) 525-7463
Regular Store Hours
(hours may vary during holidays and special events)
Store Description:
SoftMoc has 27 years of earning Customer Loyalty. This new SoftMoc is proud to serve the Ottawa-Gatineau area. Experience the SoftMoc difference today!
Job Opportunities:
Looking for the perfect job? Hoping to start an exciting career path with plenty of reward and growth? Either way, SoftMoc has the right position to fit you. Apply online. Email your resume, to careers@softmoc.com today.