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- • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
- • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
- • Please write the Return ID Number on the outside of the shipping box (not the actual shoe box).
- • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Note: A Return ID Number is not required for an in-store purchase or when returning your online order to a SoftMoc retail location. - • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
SoftMoc Hillcrest Mall
Curbside Notice: We are offering Store Front Pickup at a designated area within the mall, at this location Monday to Friday from 1 PM to 4 PM. Please call the store at (905)737-2256 to make an appointment ahead of time, so we can get your pickup ready. At your assigned appointment time, our staff will verify your ID and pickup confirmation email on your phone at the designated area. For your peace of mind, the whole transaction will be conducted contactless while maintaining proper physical distancing rules. We are currently not accepting any refunds/exchanges at this location in accordance with local health guidelines.
Hillcrest Mall
9350 Yonge St., Units F007A/8A
Richmond Hill, ON
L4C 5G2, Canada
(905) 737-2256
Regular Store Hours
(hours may vary during holidays and special events)
Store Description:
SoftMoc has 28 years of earning Customer Loyalty. This return to Hillcrest Mall for SoftMoc will extend our service of the local area to more than a decade. Experience the SoftMoc difference today!
Job Opportunities:
Looking for the perfect job? Hoping to start an exciting career path with plenty of reward and growth? Either way, SoftMoc has the right position to fit you. Apply online. Email your resume, to careers@softmoc.com today.