• NO DUTIES
  • NO US SALES TAX

Customer Service

We're here to please

Hours :

Sunday 9am - 9pm EST

Monday - Saturday :

8am - 10pm EST

Phone:

1-877-763-8662

 E-Mail:

shoes@softmoc.com

Mailing Address:

SoftMoc Inc.
1400 Hopkins Street
Whitby, ON, L1N 2C3

Check the Status of My Order

Please enter your ticket number & last name into the form below:

View Order & Tracking Information:

To view your order information, login in to your SoftMoc Rewards to view all the information OR enter your ticket number & last name above. If the tracking number states "invalid" please feel free to contact our customer service department for further information or assistance.

Cancelling Your Order:

To cancel your order, login in to your SoftMoc Rewards OR enter your ticket number & last name above.

PLACE AN ORDER

To place an order on our website, please follow the instructions provided below, or you can contact our customer service number to place an order over the phone with one of our representatives.

Add to Cart

Once you have chosen the product(s) you wish to purchase, choose the size and quantity options provided on the right hand side of the page and then select "Add to Cart".

If purchasing more than one item, once you have added the first item, choose the option "Keep Shopping" down below the items already chosen. You can continue with this procedure of adding items to the cart until you have chosen all items you wish to purchase.

Entering a Discount

If you have received any type of special discount or promotional code that is currently valid with SoftMoc, this will need to be entered on the "Your Shopping Cart" page once all of your items have been chosen. There is a box near the bottom right hand side that says Add Discount Code which states "Enter Email Address" & "Enter Discount Code".

Here you would enter both a valid Club SoftMoc registered email address and the valid discount code and select "Submit". You should then see "Coupon Accepted" in green and the discounted savings will be reflected under "Order Summary" on the right hand side of the page.

Proceed to Checkout

Once all items have been confirmed in your shopping cart, choose the option "Proceed to Checkout". The following page will now provide you with three options: "Login into SoftMoc Rewards", "Register for SoftMoc Rewards" and "Continue as Guest". Select the option you wish and then choose "Continue".

Completing Your Order

You will now be prompted to enter your billing and shipping information and will provide you with the option to ship to a SoftMoc store for pick up under "Shipping Selection" at bottom of page and then choose "Continue". If you are logged in under a previously created "SoftMoc Rewards", your billing information will automatically be entered for you and you would then need to select your shipping information accordingly.

You will then reach the final page where all of your purchase information is listed on top of the page and where your payment method can then be entered (either credit card, interact, paypal or SoftMoc gift card is accepted). You will also find your shipping method options and costs located on the left hand side of the page.

For Pick Up in Store Orders (this option is located under "Shipping Selection"):

You will first be prompted to choose the location you wish to pick the item up at and then will proceed to this final payment page.

Once your payment information has been entered, choose the button "Place your Order" and you should then see a final screen with your confirmation number and details of the order.

For any further inquiries or assistance when placing an order, please feel free to contact our online department through one of our three response services.

Live Monitoring of your Order(s) can be made easier by signing up for the "SoftMoc Rewards" system free today!

EXCHANGES & RETURNS

HOW TO CREATE A RETURN OR EXCHANGE ONLINE:

Exchanges and Returns are easy at SoftMoc.com. Simply enter your Order Number & Billing Last Name to begin the return process:

Enter your Order Number & Billing Last Name below and then request a Return Merchandise Authorization # (RMA#), which will then be emailed to you by our Customer Service department: *** All Online Returns for refund or exchange require a RMA#***

RETURNS & EXCHANGES CONDITIONS:

  • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
  • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
  • Please write the RMA# on the outside of the shipping box (not the actual shoe box).
  • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
    Note: An RMA# is not required for an in-store purchase or when returning your online order to a SoftMoc retail location.
  • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.

Return Address for Canadian Customers:

SoftMoc C/O Online Department
1400 Hopkins Street Units 3 & 4 Whitby, ON L1N 2C3

RETURNS FOR ITEMS PICKED UP IN STORE:

Any order being shipped to one of our retail locations for pick up (our "Pick Up in Store" option - available only to Canadian residents) can be returned to any one of our retail locations (except for our Outlet Stores) within 75 days from the date the order is placed.

To issue a refund, the item must be unworn, in the original shoe box and you must have both the original receipt and credit card used for the purchase.

Beyond the 75 day refund period, we will issue exchanges or in store credits up to 90 days from the date of purchase on any unworn items with proof of purchase and the original shoe box.

FREE SIZE EXCHANGES

Problem with sizing? We have a fix for that! SoftMoc will pay for your return shipping if you require a size exchange.

  • Place a new order on Softmoc.com with your correct size.
  • Notify our customer care team at shoes@softmoc.com of your original and newly placed order numbers.
  • Our team will send you a Free Return Label and your Return Merchandise Authorization Number (RMA#).
  • That's it! Your new order will be on it's way and once your existing parcel is received, you will be issued a full refund, except any original or new shipping costs.
Please Note: 

Due to UPS Shipping Restrictions we are unable to provide Electronic Return Labels to the Territories. Please contact our Customer Care Team and we will gladly assist you with your Free Exchange.

If the current sale price of the product you are exchanging has changed, or you applied a one-time use discount on your original order, please contact our Customer Care Team for assistance prior placing your new order.

FREE RETURNS

Any online order placed on SoftMoc.com which qualifies for FREE SHIPPING will also qualify for free returns. Qualifying orders will receive a prepaid return postage label with UPS. To initiate a return, simply visit our Order Tracking page and select "Request RMA". Alternatively, you may contact our SoftMoc Customer service team and we will gladly assist you.

If you made a purchase online or at a SoftMoc retail store, you may also return your purchase to any SoftMoc retail store and receive your refund right away!

Shipping costs are non-refundable.

1 YEAR REASONABLE WEAR GUARANTEE:

If you experience a manufacturer's defect within 1 year of the date of purchase, SoftMoc will gladly take care of you. Simply bring your product and the corresponding valid SoftMoc receipt back to any SoftMoc location for inspection. If after inspection by qualified staff, it is found that the product has been reasonably worn and has a manufacturer's defect, SoftMoc will replace or issue a store credit at the Manager's discretion, following current Company Policy.

SHIPPING INFORMATION

FREE SHIPPING

SoftMoc is pleased to offer FREE SHIPPING on all eligible orders. Most items ship to most destinations for free! Once you provide your shipping address during the checkout process, SoftMoc will display any shipping charges on the final checkout page. Shipping charges are based on per item basis as most items may ship separately from one of our many warehouses. In the best cases we will attempt to consolidate your order to one shipment so you need only receive one delivery.Most orders are processed within 24 hours and will arrive to you within 1-4 business days!

FREE SIZE EXCHANGES

Problem with sizing? We have a fix for that! SoftMoc will pay for your return shipping if you require a size exchange.

  1. Place a new order on Softmoc.com with your correct size.
  2. Notify our customer care team at shoes@softmoc.com of your original and newly placed order numbers
  3. Our team will send you a Free Return Label and your Return Merchandise Authorization Number (RMA#)
  4. That's it! Your new order will be on it's way and once your existing parcel is received, you will be issued a full refund, except any original or new shipping costs.
Please Note: 

Due to UPS Shipping Restrictions we are unable to provide Electronic Return Labels to the Territories. Please contact our Customer Care Team and we will gladly assist you with your Free Exchange.

If the current sale price of the product you are exchanging has changed, or you applied a one-time use discount on your original order, please contact our Customer Care Team for assistance prior placing your new order.

FREE RETURNS

Any online order placed on SoftMoc.com which qualifies for FREE SHIPPING will also qualify for free returns. Qualifying orders will receive a prepaid return postage label with UPS. To initiate a return, simply visit our Order Tracking page and select "Request RMA". Alternatively, you may contact our SoftMoc Customer service team and we will gladly assist you.

If you made a purchase online or at a SoftMoc retail store, you may also return your purchase to any SoftMoc retail store and receive your refund right away!

Shipping costs are non-refundable

SHOE CARE & ACCESSORIES

Shoe Care & Accessories ship FREE when bought with any footwear item already shipping FREE.

Track My Order
Order Tracking
Our Shipping Partners
Order Tracking Canada Post
Frequently Asked Questions
Order Tracking

FAQS

Click here to see a list of Frequently Asked Questions related to customer service, orders & returns.

Rate Your Experience

Your feedback is very important at SoftMoc Shoes

Please tell us about your retail store visit.
Enter the code on your receipt to begin:

Privacy Statement

SoftMoc Inc. & SoftMoc.com are constantly striving to provide excellent service to you, our customers, while building a long-lasting relationship. To achieve these goals, we occasionally need information about you when you visit our site.

SoftMoc Inc. & SoftMoc.com respects your right to privacy. When you visit SoftMoc.com, you may be providing information to us on two different levels about your visit:

  • Anonymous statistics collected as you browse the site
  • Personal information you knowingly give us.

We want you to be aware of how we handle this information.

Our Commitment to Your Privacy

SoftMoc Inc. & SoftMoc.com would like to assure you that WE DO NOT:

  • Collect personal information from you unless you provide it to us.
  • Provide or sell the names and addresses of our customers [site users] to outside vendors.

SoftMoc Inc. & SoftMoc.com does:

  • Safeguard customers' information from unauthorized access.
  • Collect, maintain and use customer information as necessary to provide the most helpful and targeted products and services to meet customers' needs (e.g. customer care or new products or services).
  • Honor customers' requests to remove their names from our e-mail solicitation lists.
  • Maintain confidentiality of customer information when undertaking projects with other companies.

SoftMoc Inc. & SoftMoc.com values your privacy, and we reinforce this belief throughout our organization. Your information will be protected as described unless the specific web page says otherwise.

Statistics about your visit.

As you browse the site, SoftMoc.com web servers and select 3rd party analytics providers collect information about your visit, not about you personally. Via web server logs, we monitor statistics such as:

  • How many people visit our site
  • Which pages people visit on our site
  • From which domains our visitors come (e.g., "mindspring.net" or "aol.com")
  • Which browsers people use to visit our site

While we gather this information, none of it is associated with you as an individual. We use these statistics to improve our Web site, to monitor its performance, and to make it easier for you and other visitors to use.

Ad networks, including Google, may show you ads on sites on the internet based on your browser cookies and your visit history on our website. These ads are based on your anonymous browsing patterns & interests, not your personally identifiable information. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Sharing of the Information this Site Gathers/Tracks.

Your personal information you submit is never shared with any third parties unless it is necessary to complete your request.

Security statement

SoftMoc's checkout portion of its web site is on a SECURE SSL SERVER to ensure the security of your internet transactions. That means all information that you send through the Internet is ENCRYPTED and cannot be read by a outside third party. If you choose to pay by credit card we require you to enter your credit card number each time you place a order, since we don't store your number on our site. Your credit card information is only used to process your order. We believe this provides you with the most secure shopping environment.

SSL is a security protocol developed by Netscape Communications to compensate for the lack of data protection on the Internet.

SSL will allow you to send and receive encrypted information to and from SoftMoc. This means that any information sent from your computer to SoftMoc via an SSL capable browser (Netscape), will be completely encrypted. While information may travel across 20 networks, nobody will be able to decrypt data that is being sent or received.

As long as the web browser you're using supports SSL, such as Netscape Navigator, Microsoft Internet Explorer and AOL browsers, you can rest assured that your information will be submitted to our server with a high level of security.

Netscape Navigator identifies secure documents in several ways:

  1. In the location field, if the URL begins with https, rather than http, the documents comes from a secure server.
  2. If the door key icon located in the bottom left corner of the screen displays on a blue background, your transactions will be secure.
  3. The color bar across the top of the content area will similarly display as blue (for secure) and gray (for insecure).

Users will always be warned if a secure URL has been re-directed to an insecure location.

What will my information be used for?

All transactions that you initiate with SoftMoc on this web site are confidential. Your name will not be added to any mailing list and will NEVER be transferred to a third party.

WE PROMISE.

Shoe Size Guide

Click here to see a full size conversion chart for US, Canadian, European & UK Sizing.

Price Protection Policy

110% Price Protection

We feel that we offer the best selection of shoes on the internet and offer the most competitive prices.

If you find a lower price on any of the products we offer on another web site, Softmoc.com will refund you 110% of the difference providing the following rules are met:

  • The item must be available for purchase in the same style, colour, and size on both SoftMoc and the competitors websites.
  • The web site cannot be an auction or clearance/closeout site, and must be based in Canada.
  • Does not apply to "first time" customer promotions, any special promotions offered by the competitor and or free shipping promotions.
  • Taxes and shipping charges will be included when calculating the price difference.

TO RECEIVE YOUR 110% PRICE GUARANTEE:

  • Place an order on softmoc.com, then E-mail customer service (shoes@softmoc.com).
  • Please provide: Your SoftMoc ticket (order) number.
  • Provide an exact link to the item on the competitors site where you located the lower price.

Once we have verified the information, a manual credit matching the competitor total plus an additional 10% will be applied to the original method of payment.

If you have any questions or concerns with this policy, please contact our Customer Service Dept at 1-877-SOFTMOC(7638662)

ONLINE ONLY PRICE ADJUSTMENTS:

SoftMoc will offer a one-time price adjustment if an item is marked down within 30 days of original purchase date, providing the items previously purchased are still available online in the specific colour and sizes purchased.

Price match requests made after 30 days will not be processed.

*PLEASE NOTE: Certain restrictions apply. We will not price match time restricted promotions, Winter Clearance, Door Crashers, Boxing Week, Black Friday, Cyber Monday and other Special promotions.

Contact Information

Telephone:
1-877-SOFTMOC (763-8662)
Online Department
shoes@softmoc.com
Retail Department
retail@softmoc.com
Technical Support:
support@softmoc.com
SoftMoc Rewards Help:
myaccounthelp@softmoc.com
Corporate Mailing Address:
SoftMoc Inc.
1400 Hopkins St, Units 3&4,
Whitby, ON, L1N 2C3 Canada
905-665-8119, fax 905-665-8155

Customer Service

We're here to please

Hours :

Sunday 9am - 9pm EST

Monday - Saturday :

8am - 10pm EST

Phone:

1-877-763-8662

 E-Mail:

shoes@softmoc.com

Mailing Address:

SoftMoc Inc.
1400 Hopkins Street
Whitby, ON, L1N 2C3
  • Order Status

    Check the Status of My Order

    Please enter your ticket number & last name into the form below:

    View Order & Tracking Information:

    To view your order information, login in to your SoftMoc Rewards to view all the information OR enter your ticket number & last name above. If the tracking number states "invalid" please feel free to contact our customer service department for further information or assistance.

    Cancelling Your Order:

    To cancel your order, login in to your SoftMoc Rewards OR enter your ticket number & last name above.

  • Place An Order

    PLACE AN ORDER

    To place an order on our website, please follow the instructions provided below, or you can contact our customer service number to place an order over the phone with one of our representatives.

    Add to Cart

    Once you have chosen the product(s) you wish to purchase, choose the size and quantity options provided on the right hand side of the page and then select "Add to Cart".

    If purchasing more than one item, once you have added the first item, choose the option "Keep Shopping" down below the items already chosen. You can continue with this procedure of adding items to the cart until you have chosen all items you wish to purchase.

    Entering a Discount

    If you have received any type of special discount or promotional code that is currently valid with SoftMoc, this will need to be entered on the "Your Shopping Cart" page once all of your items have been chosen. There is a box near the bottom right hand side that says Add Discount Code which states "Enter Email Address" & "Enter Discount Code".

    Here you would enter both a valid Club SoftMoc registered email address and the valid discount code and select "Submit". You should then see "Coupon Accepted" in green and the discounted savings will be reflected under "Order Summary" on the right hand side of the page.

    Proceed to Checkout

    Once all items have been confirmed in your shopping cart, choose the option "Proceed to Checkout". The following page will now provide you with three options: "Login into SoftMoc Rewards", "Register for SoftMoc Rewards" and "Continue as Guest". Select the option you wish and then choose "Continue".

    Completing Your Order

    You will now be prompted to enter your billing and shipping information and will provide you with the option to ship to a SoftMoc store for pick up under "Shipping Selection" at bottom of page and then choose "Continue". If you are logged in under a previously created "SoftMoc Rewards", your billing information will automatically be entered for you and you would then need to select your shipping information accordingly.

    You will then reach the final page where all of your purchase information is listed on top of the page and where your payment method can then be entered (either credit card, interact, paypal or SoftMoc gift card is accepted). You will also find your shipping method options and costs located on the left hand side of the page.

    For Pick Up in Store Orders (this option is located under "Shipping Selection"):

    You will first be prompted to choose the location you wish to pick the item up at and then will proceed to this final payment page.

    Once your payment information has been entered, choose the button "Place your Order" and you should then see a final screen with your confirmation number and details of the order.

    For any further inquiries or assistance when placing an order, please feel free to contact our online department through one of our three response services.

    Live Monitoring of your Order(s) can be made easier by signing up for the "SoftMoc Rewards" system free today!
  • Exchanges & Returns

    EXCHANGES & RETURNS

    HOW TO CREATE A RETURN OR EXCHANGE ONLINE:

    Exchanges and Returns are easy at SoftMoc.com. Simply enter your Order Number & Billing Last Name to begin the return process:

    Enter your Order Number & Billing Last Name below and then request a Return Merchandise Authorization # (RMA#), which will then be emailed to you by our Customer Service department: *** All Online Returns for refund or exchange require a RMA#***

    RETURNS & EXCHANGES CONDITIONS:

    • Any order may be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund and within 90 days for exchange or store credit.
    • The item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
    • Please write the RMA# on the outside of the shipping box (not the actual shoe box).
    • If returning to a SoftMoc retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
      Note: An RMA# is not required for an in-store purchase or when returning your online order to a SoftMoc retail location.
    • If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.

    Return Address for Canadian Customers:

    SoftMoc C/O Online Department
    1400 Hopkins Street Units 3 & 4 Whitby, ON L1N 2C3

    RETURNS FOR ITEMS PICKED UP IN STORE:

    Any order being shipped to one of our retail locations for pick up (our "Pick Up in Store" option - available only to Canadian residents) can be returned to any one of our retail locations (except for our Outlet Stores) within 75 days from the date the order is placed.

    To issue a refund, the item must be unworn, in the original shoe box and you must have both the original receipt and credit card used for the purchase.

    Beyond the 75 day refund period, we will issue exchanges or in store credits up to 90 days from the date of purchase on any unworn items with proof of purchase and the original shoe box.

    FREE SIZE EXCHANGES

    Problem with sizing? We have a fix for that! SoftMoc will pay for your return shipping if you require a size exchange.

    • Place a new order on Softmoc.com with your correct size.
    • Notify our customer care team at shoes@softmoc.com of your original and newly placed order numbers.
    • Our team will send you a Free Return Label and your Return Merchandise Authorization Number (RMA#).
    • That's it! Your new order will be on it's way and once your existing parcel is received, you will be issued a full refund, except any original or new shipping costs.
    Please Note: 

    Due to UPS Shipping Restrictions we are unable to provide Electronic Return Labels to the Territories. Please contact our Customer Care Team and we will gladly assist you with your Free Exchange.

    If the current sale price of the product you are exchanging has changed, or you applied a one-time use discount on your original order, please contact our Customer Care Team for assistance prior placing your new order.

    FREE RETURNS

    Any online order placed on SoftMoc.com which qualifies for FREE SHIPPING will also qualify for free returns. Qualifying orders will receive a prepaid return postage label with UPS. To initiate a return, simply visit our Order Tracking page and select "Request RMA". Alternatively, you may contact our SoftMoc Customer service team and we will gladly assist you.

    If you made a purchase online or at a SoftMoc retail store, you may also return your purchase to any SoftMoc retail store and receive your refund right away!

    Shipping costs are non-refundable.

    1 YEAR REASONABLE WEAR GUARANTEE:

    If you experience a manufacturer's defect within 1 year of the date of purchase, SoftMoc will gladly take care of you. Simply bring your product and the corresponding valid SoftMoc receipt back to any SoftMoc location for inspection. If after inspection by qualified staff, it is found that the product has been reasonably worn and has a manufacturer's defect, SoftMoc will replace or issue a store credit at the Manager's discretion, following current Company Policy.

  • Shipping Information

    FREE SHIPPING

    SoftMoc is pleased to offer FREE SHIPPING on all eligible orders. Most items ship to most destinations for free! Once you provide your shipping address during the checkout process, SoftMoc will display any shipping charges on the final checkout page. Shipping charges are based on per item basis as most items may ship separately from one of our many warehouses. In the best cases we will attempt to consolidate your order to one shipment so you need only receive one delivery.Most orders are processed within 24 hours and will arrive to you within 1-4 business days!

    FREE SIZE EXCHANGES

    Problem with sizing? We have a fix for that! SoftMoc will pay for your return shipping if you require a size exchange.

    1. Place a new order on Softmoc.com with your correct size.
    2. Notify our customer care team at shoes@softmoc.com of your original and newly placed order numbers
    3. Our team will send you a Free Return Label and your Return Merchandise Authorization Number (RMA#)
    4. That's it! Your new order will be on it's way and once your existing parcel is received, you will be issued a full refund, except any original or new shipping costs.
    Please Note: 

    Due to UPS Shipping Restrictions we are unable to provide Electronic Return Labels to the Territories. Please contact our Customer Care Team and we will gladly assist you with your Free Exchange.

    If the current sale price of the product you are exchanging has changed, or you applied a one-time use discount on your original order, please contact our Customer Care Team for assistance prior placing your new order.

    FREE RETURNS

    Any online order placed on SoftMoc.com which qualifies for FREE SHIPPING will also qualify for free returns. Qualifying orders will receive a prepaid return postage label with UPS. To initiate a return, simply visit our Order Tracking page and select "Request RMA". Alternatively, you may contact our SoftMoc Customer service team and we will gladly assist you.

    If you made a purchase online or at a SoftMoc retail store, you may also return your purchase to any SoftMoc retail store and receive your refund right away!

    Shipping costs are non-refundable

    SHOE CARE & ACCESSORIES

    Shoe Care & Accessories ship FREE when bought with any footwear item already shipping FREE.

    Track My Order
    Order Tracking
    Our Shipping Partners
    Order Tracking Canada Post
    Frequently Asked Questions
    Order Tracking
  • FAQS

    FAQS

    Click here to see a list of Frequently Asked Questions related to customer service, orders & returns.

  • Rate Your Experience

    Rate Your Experience

    Your feedback is very important at SoftMoc Shoes

    Please tell us about your retail store visit.
    Enter the code on your receipt to begin:

  • Privacy Statement

    Privacy Statement

    SoftMoc Inc. & SoftMoc.com are constantly striving to provide excellent service to you, our customers, while building a long-lasting relationship. To achieve these goals, we occasionally need information about you when you visit our site.

    SoftMoc Inc. & SoftMoc.com respects your right to privacy. When you visit SoftMoc.com, you may be providing information to us on two different levels about your visit:

    • Anonymous statistics collected as you browse the site
    • Personal information you knowingly give us.

    We want you to be aware of how we handle this information.

    Our Commitment to Your Privacy

    SoftMoc Inc. & SoftMoc.com would like to assure you that WE DO NOT:

    • Collect personal information from you unless you provide it to us.
    • Provide or sell the names and addresses of our customers [site users] to outside vendors.

    SoftMoc Inc. & SoftMoc.com does:

    • Safeguard customers' information from unauthorized access.
    • Collect, maintain and use customer information as necessary to provide the most helpful and targeted products and services to meet customers' needs (e.g. customer care or new products or services).
    • Honor customers' requests to remove their names from our e-mail solicitation lists.
    • Maintain confidentiality of customer information when undertaking projects with other companies.

    SoftMoc Inc. & SoftMoc.com values your privacy, and we reinforce this belief throughout our organization. Your information will be protected as described unless the specific web page says otherwise.

    Statistics about your visit.

    As you browse the site, SoftMoc.com web servers and select 3rd party analytics providers collect information about your visit, not about you personally. Via web server logs, we monitor statistics such as:

    • How many people visit our site
    • Which pages people visit on our site
    • From which domains our visitors come (e.g., "mindspring.net" or "aol.com")
    • Which browsers people use to visit our site

    While we gather this information, none of it is associated with you as an individual. We use these statistics to improve our Web site, to monitor its performance, and to make it easier for you and other visitors to use.

    Ad networks, including Google, may show you ads on sites on the internet based on your browser cookies and your visit history on our website. These ads are based on your anonymous browsing patterns & interests, not your personally identifiable information. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

    Sharing of the Information this Site Gathers/Tracks.

    Your personal information you submit is never shared with any third parties unless it is necessary to complete your request.

  • Security Statement

    Security statement

    SoftMoc's checkout portion of its web site is on a SECURE SSL SERVER to ensure the security of your internet transactions. That means all information that you send through the Internet is ENCRYPTED and cannot be read by a outside third party. If you choose to pay by credit card we require you to enter your credit card number each time you place a order, since we don't store your number on our site. Your credit card information is only used to process your order. We believe this provides you with the most secure shopping environment.

    SSL is a security protocol developed by Netscape Communications to compensate for the lack of data protection on the Internet.

    SSL will allow you to send and receive encrypted information to and from SoftMoc. This means that any information sent from your computer to SoftMoc via an SSL capable browser (Netscape), will be completely encrypted. While information may travel across 20 networks, nobody will be able to decrypt data that is being sent or received.

    As long as the web browser you're using supports SSL, such as Netscape Navigator, Microsoft Internet Explorer and AOL browsers, you can rest assured that your information will be submitted to our server with a high level of security.

    Netscape Navigator identifies secure documents in several ways:

    1. In the location field, if the URL begins with https, rather than http, the documents comes from a secure server.
    2. If the door key icon located in the bottom left corner of the screen displays on a blue background, your transactions will be secure.
    3. The color bar across the top of the content area will similarly display as blue (for secure) and gray (for insecure).

    Users will always be warned if a secure URL has been re-directed to an insecure location.

    What will my information be used for?

    All transactions that you initiate with SoftMoc on this web site are confidential. Your name will not be added to any mailing list and will NEVER be transferred to a third party.

    WE PROMISE.

  • Shoe Size Guide

    Shoe Size Guide

    Click here to see a full size conversion chart for US, Canadian, European & UK Sizing.

  • Price Protection Policy

    110% Price Protection

    We feel that we offer the best selection of shoes on the internet and offer the most competitive prices.

    If you find a lower price on any of the products we offer on another web site, Softmoc.com will refund you 110% of the difference providing the following rules are met:

    • The item must be available for purchase in the same style, colour, and size on both SoftMoc and the competitors websites.
    • The web site cannot be an auction or clearance/closeout site, and must be based in Canada.
    • Does not apply to "first time" customer promotions, any special promotions offered by the competitor and or free shipping promotions.
    • Taxes and shipping charges will be included when calculating the price difference.

    TO RECEIVE YOUR 110% PRICE GUARANTEE:

    • Place an order on softmoc.com, then E-mail customer service (shoes@softmoc.com).
    • Please provide: Your SoftMoc ticket (order) number.
    • Provide an exact link to the item on the competitors site where you located the lower price.

    Once we have verified the information, a manual credit matching the competitor total plus an additional 10% will be applied to the original method of payment.

    If you have any questions or concerns with this policy, please contact our Customer Service Dept at 1-877-SOFTMOC(7638662)

    ONLINE ONLY PRICE ADJUSTMENTS:

    SoftMoc will offer a one-time price adjustment if an item is marked down within 30 days of original purchase date, providing the items previously purchased are still available online in the specific colour and sizespurchased.

    Price match requests made after 30 days will not be processed.

    *PLEASE NOTE: Certain restrictions apply. We will not price match time restricted promotions, Winter Clearance, Door Crashers, Boxing Week, Black Friday, Cyber Monday and other Special promotions.

  • Contact Information

    Contact Information

    Telephone:
    1-877-SOFTMOC (763-8662)
    Online Department
    shoes@softmoc.com
    Retail Department
    retail@softmoc.com
    Technical Support:
    support@softmoc.com
    SoftMoc Rewards Help:
    myaccounthelp@softmoc.com
    Corporate Mailing Address:
    SoftMoc Inc.
    1400 Hopkins St, Units 3&4,
    Whitby, ON, L1N 2C3 Canada
    905-665-8119, fax 905-665-8155

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