Online Purchases Sent to Your Home:
Order(s) shipping to your home can be returned within 75 days from the date of purchase, via mail or to a SoftMoc Retail location for a full refund. As well within 90 days for exchange or store credit.
If shipping the item via mail, the item must be unworn, in the original shoe box (enclosed in a protective shipping box) and include a copy of your invoice.
If returning to a SoftMoc Retail location, the item must be unworn, in the original shoebox and you must have with you the original invoice included in the shipment and the original credit card used for the purchase.
Not having any one of the above requirements will hinder our ability to process your refund.
We suggest that you package your return shipment protectively and send by registered mail or courier as product remains your responsibility until processed by SoftMoc.
Please Note - Original and Return Shipping charges remain the customer's responsibility.
Return Address for Canadian Customers:
SoftMoc C/O Online Department
1400 Hopkins Street
Units 3 & 4
Online Purchases Sent to a SoftMoc Retail Location (Pick Up in Store):
Any order being shipped to one of our retail locations for pick up (our 'Pick Up in Store' option) can be returned to any one of our retail locations (except for our Whitby Outlet & Mississauga Outlet) within 75 days from the date of purchase, for a full refund.
To issue a refund, the item must be unworn, in the original shoe box and you must have both the original receipt and credit card used for the purchase.
Beyond the 75 day refund period, we will issue exchanges or in store credits up to 90 days from the date of purchase on any unworn items with proof of purchase and the original shoe box.