We offer free shipping on most items at SoftMoc.com to most destinations. Not only is the shipping free in most cases, it's also FAST. After all, getting your new shoes is the most important job we have at SoftMoc.com. Best yet even when there are shipping fees we have some of the most competitive shipping in the industry to ensure your shoes get to you in the fastest and most affordable method possible!
We believe that in order to have the best possible online shopping experience, our customers should have a no-hassle return policy. At SoftMoc.com, our return policy (30 days for in-store pickup orders) is a simple, customer-friendly service policy. You may return your purchase back to our distribution centre. Return instructions are included with every order, and can also be explained by calling our customer service phone line (877-763-8662). All we ask is that you send the shoes back to us in their original box, and make sure that the shoes are in the same condition as when you received them.
110% Price Protection
We believe that our customers should always feel confident that they are receiving the best value from us. If you find a lower price on any of the products we offer on another web site, SoftMoc.com will refund you 110% of the difference.
Our inventory consists of over 1/2 of a million pairs of shoes, and you should feel assured the item you order is in stock. We have a fulfillment rate of over 99%.
At SoftMoc.com we believe a superior customer experience is the only way to be successful. All aspects of our service revolve around this simple principle.
Longevity & History
Unlike those other "dot coms" on the Internet that are here today gone tomorrow, SoftMoc is a mixture of traditional bricks & mortar retail outlets and an E-commerce company. SoftMoc has been in business since 1990 and online since 1996. Trust us because we will be here in the future to serve you.