Cancel My Order:
If you wish to cancel an order, please contact customer service.
visit the “My Online Purchases” option located on our home page.
To track an order once it has shipped, just choose the “Click to Track” button provided under any order with a status stating “Shipped”.
If the tracking number states “invalid” please feel free to contact our customer service department for further information or assistance.
To place an order on our website, please follow the instructions provided below, or you can contact our customer service number to place an order over the phone with one of our representatives.
Add to Cart
Once you have chosen the product(s) you wish to purchase, choose the size and quantity options provided on the right hand side of the page and then select “Add to Cart”.
If purchasing more than one item, once you have added the first item, choose the option “Keep Shopping” down below the items already chosen. You can continue with this procedure of adding items to the cart until you have chosen all items you wish to purchase.
Entering a Discount
If you have received any type of special discount or promotional code that is currently valid with SoftMoc, this will need to be entered on the “Your Shopping Cart” page once all of your items have been chosen. There is a blue box near the bottom which states “Email Address” and “Club Card – Discount Code”.
Here you would enter both a valid Club SoftMoc registered email address and the valid discount code and select “Submit”. You should then see “Coupon Accepted” in green and this discount will then be applied to the final page of your order (Please Note – it will not automatically change the item(s) price at the time of entering the discount).
Proceed to Checkout
Once all items have been confirmed in your shopping cart choose the option “Proceed to Checkout”
Completing Your Order
You will now be required to enter your billing and shipping information and type of shipping method you wish to use (listed under “Shipping Selection” at bottom of page and then choose “Continue”. You will then reach the final page where all of your purchase information is listed on the left hand side and where your payment method can then be entered.
Once your payment information has been entered, choose the button “Place your Order” and you should then see a final screen with your confirmation number and details of the order.
For any further inquiries or assistance when placing an order, please feel free to contact our online department through one of our three response services.