About Us:
SoftMoc has been retailing quality footwear for over 20 years, and currently operates over 85 retail locations across Canada.

SoftMoc.com is a division of SoftMoc Inc. Our first website opened in 1996. We were one the first footwear retailers to appear on the internet! SoftMoc.com is proud to ship hundreds of orders to Canadian & US customers every week!

Online Return Policy:
All of our footwear products come with a 100% money back guarantee. If you are not fully satisfied with your purchase, you can return (Shoes must be unworn and in the condition you received them) for a refund or exchange within 75 days. Detailed return instructions will be included with your order.

Return Address:
SoftMoc Inc.
SoftMoc Returns/Customer’s Ticket Number: example: 12345
60 Industrial Parkway, Cheektowaga, NY, 14227

Retail Return Policy:
Exchanges are allowed up to 90 days. Footwear must be returned with the original shoe box and original receipt.

Contact Information:
Customer Service SoftMoc.com, Online customers Only: Open Monday to Friday 9:00 AM EST - 8:00 PM EST, Saturdays 10:00 PM to 6:00 PM,

Call Us: 1-877-SOFTMOC (763-8662)
Email Us: shoes@softmoc.com

SoftMoc Retail Stores Customer Service:
Call Us: 1-888-SOFTMOC (763-8662)
Email Us: retail@softmoc.com

SoftMoc Inc. Corporate Office:
Call Us: 905-665-8119, fax 905-665-8155