SoftMoc is pleased to offer FREE SHIPPING on all eligible orders. Most items ship to most destinations for free! Once you provide your shipping address during the checkout process, SoftMoc will display any shipping charges on the final checkout page. Shipping charges are based on per item basis as most items may ship separately from one of our many warehouses. In the best cases we will attempt to consolidate your order to one shipment so you need only receive one delivery.
Most orders are processed within 24 hours and will arrive to you within 1-4 business days!
Please Note: Select rural areas as well as the Territories may not qualify for Free Shipping.
It is our pleasure to offer our valued customers the option of shipping your order for your convenient pickup to any SoftMoc location across Canada. We are able to provide this service FREE on any item that has a price of $34.99 and up, after discounts. If an item is below $34.99 we are able to offer discounted shipping of only $0.25 to a SoftMoc of your choice! Simply place an order on SoftMoc.com as normal and select "In-Store Pickup"!
If item being purchase on softmoc.com is currently already in stock at your selected SoftMoc pickup store, the $0.25 in-store pickup shipping fee is waived, and the in-store pickup option is FREE. The only case where a $0.25 charge applies is when the item is not available or sold in the location you are selecting.
In this instance this item must be shipped from one of our many warehouses to this store for your pickup. Unfortunately shipping in Canada can be expensive as the country is so geographically large. At SoftMoc we want to ensure you always have the best available selection on the web and so we are pleased to offer items below $34.99 not-in-stock at a discounted shipping rate of $0.25.
Most orders are available for pickup within 48-72 hours once shipped to store. Note: Some items may take longer if they are shipping to or from remote SoftMoc locations.
Free Size Exchanges
Problem with sizing? We have a fix for that! SoftMoc will pay for your return shipping if you require a size exchange.
- Place a new order on Softmoc.com with your correct size.
- Notify our customer care team at [email protected] of your original and newly placed order numbers
- Our team will send you a Free Return Label and your Return Merchandise Authorization Number (RMA#)
- That's it! Your new order will be on its way and once your existing parcel is received, you will be issued a full refund.
Any order may be returned within 75 days from the date of purchase. Any online order placed on SoftMoc.com which qualifies for FREE SHIPPING will also qualify for free returns. Qualifying orders will receive a prepaid return postage label with UPS. To initiate a return, simply visit our Order Tracking page and select "Request RMA". Alternatively, you may contact our SoftMoc Customer service team and we will gladly assist you.
If you made a purchase online or at a SoftMoc retail store, you may also return your purchase to any SoftMoc retail store and receive your refund right away!
Shipping costs are non-refundable
Please Note: Select rural areas as well as the Territories may not qualify for Free Returns & Exchanges.
Shoe Care & Accessories
Shoe Care & Accessories ship FREE when bought with any footwear item already shipping FREE.