| 1. Explain the deal with your "75 day customer
satisfaction policy"? It's simple; if you wish to return your "unworn"
footwear for any reason within 75 days of you receiving your order, SoftMoc.com will
refund your purchase price. Original shipping charges will not be refunded. Returns must be shipped by prepaid to
SoftMoc.com. Detailed intructions are included with your order. You can also return the mechandise at any one of canadian based retail locations.
All orders within United States and
Canada are shipped by UPS. When you checkout our virtual cashier calculates shipping
charges for you automatically based on weight and destination. Please note that that we currently offer free UPS Standard shipping on selected items.
Most orders are shipped within 24 hours.
For shipments to the USA orders that
are less than $200.00 US$ in value are "duty" free. If you order more than
one pair of shoes, SoftMoc.com always ships your order's separately to take advantage of
this exemption.
We are based in Canada and as a
result we bill in Canadian dollars. Due to the exchange rate of world currencies changing
daily and different credit card companies having different exchange rates, the amount that
is shown on your credit card statement maybe slightly different from the U.S prices listed
on our site.
4. When can I expect a call from
customer service?
Our offices are open from 9:00 AM
EST to 8:00 PM EST, Monday through Friday. We also have 24 hour voice mail. We will be
calling you between these hours. If you would like us to call you at a time more
convenient to you please email us a request. shoes@softmoc.com
5. Is on-line ordering really secure?
SoftMoc checkout portion of its web site
is on a SECURE SSL SERVER to ensure the security of your internet transactions. That means
all information that you send through the Internet is ENCRYPTED and cannot be read by a
outside third party. If you choose to pay by credit card we require you to enter your
credit card number each time you place a order, since we don't store your number on our
site. Your credit card information is only used to process your order. We believe this
provides you with the most secure shopping environment.
SSL is a security protocol developed by
Netscape Communications to compensate for the lack of data protection on the Internet.
SSL will allow you to send and receive
encrypted information to and from SoftMoc.com . This means that any information sent from
your computer to SoftMoc.com via an SSL-capable browser (Netscape), will be completely
encrypted. While information may travel across 20 networks, nobody will be able to decrypt
data that is being sent or received.
As long as the web browser you’re
using supports SSL, such as Netscape Navigator, Microsoft
Internet Explorer and AOL browsers, you can rest assured that your information will be
submitted to our server with a high level of security. Netscape Navigator identifies secure documents in several ways:
1. In the location field, if the URL
begins with https, rather than http, the documents comes from a secure server.
2. If the door key icon located in the
bottom left corner of the screen displays on a blue background, your transactions will be
secure.
3. The color bar across the top of the
content area will similarly display as blue (for secure) and grey (for insecure).
Users will always be warned if a secure
URL has been re-directed to an insecure location.
6. What will my information be used
for?
All transactions that you initiate
with SoftMoc.com on this web site are confidential. Your name will not be added to any
mailing list and will NEVER be transferred to a third party. WE PROMISE !
7. When will my credit card be
charged?
Your credit card will be charged on the
day we ship your order (usually same day). If we are out of stock your credit card number
will not be charged for the purchase.
8. What
are the telephone numbers to reach SoftMoc's customer service help desk?
Customer Service Help Line:
1-905-665-8119 ext#240
Toll Free
1-877-SOFTMOC(7638662)
9:00 AM - 8:00 PM EST - Monday
through Friday * Open Most U.S & Canada Holidays
10:00 AM - 6:00 PM EST - Saturday
Fax: 1-905-665-8155
Have any other questions or comments please let us know!
Sorry , SoftMoc does not print
catalogs as we are an on-line retailer.
SoftMoc is always looking at ways to improve the
performance of our site.
Please note because our site is rich with graphics & photo's of footwear
downloading some pages may take up to 30 seconds with a 56.6 KBPS modem. The ideal
hardware configuration would be a Pentium computer with a high speed (broadband) internet connection
11. I don't want to order on-line, what other ways can I order?
PHONE
Your may order by phone by calling
customer service at 1-877-SOFTMOC(7638662) between the hours of 9:00AM To 8:00PM Monday
through Friday , EST. Saturday 12:00PM - 5:00 PM, (Opened most U.S and Canadian holidays) After hours please
leave us a voice mail message and we'll call you back. Please have the item number that
you wish to order and your payment method ready. Thank You.
EMAIL
Your may email us your order, please
copy & paste the form below into your email program. Fill it out and send to customer
service. All email orders will be acknowledged by return email. Thank You.
SoftMoc
Email Order Form
Customer Name: Shipping
Address:
City:
Prov./State/Country:
PC/ZIP:
Phone#:
Order Information:
Item#
Size:
Payment Information (Visa,
MasterCard, Amex)
Credit Card #:
Expiry Date (Month/Year):
Name on Card:
Is the billing address of this card the same as the shipping address ( please mark with a
"X" ) ?
YES
NO
If NO, please give the billing address:
Address:
City:
Prov./State/Country:
PC/ZIP:
Special Instructions:
mailto:shoes@softmoc.com |
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SoftMoc is a Canadian retailer, and currently operates over 60 retail locations throughout Canada.
For our current list of locations, please visit our locations page.
At this time we do not have any locations, or suppliers in the United States and as
such we do not have any information where you could purchase footwear that we carry in the
U.S.
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